Operations CoordinatorExpired

 Melbourne, Australia
  •  Full Time
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Our vision and mission is to build the bridge that provides people in every part of the world access to a fairer and more equitable financial system. Since 2014 Banxa has developed the best-in-class payments services platform for the digital assets industry.

Your New Gig

Banxa is growing rapidly, we’re recognised as one of the fastest growing startups in the cryptocurrency industry, facilitating up to 20,000 orders daily and this number is only expected to get bigger!

We currently have multiple opportunities available in our Melbourne based Operations team (our largest team by headcount). Our ops team is comprised of a few different areas, our payments and fulfilment teams manage the fulfilment of customer orders and refunds. Due to increasing order volumes, we’re looking for natural born problem solvers, with great attention to detail and the knack to communicate with a variety of teams and customers.

This is a great opportunity to kick off your career in the crypto world!


What You’ll Do

Orders Fulfilment & Refund Management

  • Troubleshooting fulfilment and payment related issues
  • Management and processing of all the required payment refunds for all of Banxa’s payment methods
  • Management of escalations and communications with internal and external teams (operations, finance and engineering/development teams) to deliver payment and fulfilment related support
  • Execute resolutions for fulfilment


Stakeholder Engagement

  • Assist the customer experience team in providing customer support and resolving customer issues related to payments
  • Liaise with Vendors Support Team for fulfilment issues


Incident Logging & Reporting 

  • Logging and reporting of all fulfilment and payment related issues
  • Process improvement and documentation



  • Manage all daily Cryptocurrency transfers/refunds
  • You will analyse and extract information for transactions/network fees
  • You will assist with onboarding of Liquidity Providers
  • You will assist with fulfilment/refunds reconciliation

You should apply if

  • You are looking for a Graduate Entry Level in Business/Information Systems
  • You have previous customer service, finance or IT experience
  • You have great attention to detail
  • You love problem solving and multitasking
  • You have a keen interest in administration and strong organisational skills
  • You geek out when it comes to Cryptocurrency/Trading

What will put you on top of our shortlist

  • Knowledge of crypto assets and blockchain technology, Fintech, RegTech, Payments will be advantageous



To be eligible for this role you must hold full Australian working rights, unfortunately, we are unable to offer visas of any kind at this time!

We promote a diverse and inclusive culture at Banxa. Fun fact: we currently have over 20 different nationalities in the team, this makes for great potluck lunch days!



  • Competitive salary
  • Expand your knowledge on Crypto
  • Brand fancy new offices in the middle of Cremorne
  • Beer on tap for those essential team bevs
  • Fully stocked kitchen & coffee machine
  • Ping Pong & Foosball Table
  • Weekly team Personal Training sessions
  • Monthly morning tea
  • Lunch & Learn sessions
  • Crypto is a generational event and with Banxa you will be at the heart of this evolution
  • Working in a disruptive and hyper growth organisation & industry where the possibilities are endless
  • Flexible working, location & hours, two days in the office!
  • Autonomy, ability to make a change & progress your career

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