Customer Onboarding Specialist

BANXA
Vilnius, Lithuania
  • Fully Remote

Get to know us

BANXA is a hyper-growth global Payment Services Provider that enables the purchase of digital assets and currencies such as Bitcoin or USDT using traditional currencies, such as Australian Dollars, Euros and Pounds (just to name a few)! Every 15 seconds someone purchases cryptocurrency with us!

BANXA is powering global crypto giants, such as Binance, Kucoin, OKEX and Huobi, some of which have invested in us to back our mission.

Our on-and off ramp product manages the entire value chain to provide a seamless, secure experience whilst being internationally compliant. Our mission is to connect the ‘old world’ to the ‘new world’, by onboarding the masses to digital currency!

Last year we were named “One of the 50 fastest growing companies of the Year” by The Silicon Review. We also listed on the Toronto Stock Exchange (TSXV) and on the Boerse Frankfurt, which saw our market capitalisation quickly grow to $100M.

2021 was a huge year for us, we grew from a team of 25 to 190+ BANXA-NIAN’S! We’re a global team spanning across 10 countries, with 4 offices, in Australia, Lithuania & Philippines. The majority of the team sits in Melbourne at our Australian headquarters in Cremorne, however our connected and collaborative culture empowers our people to excel no matter where they’re based in the world. As an up and coming tech- unicorn in our space, we are early adopters, progressive in our approach and adaptable to the ever changing landscape

 

Your New Gig

BANXA is growing rapidly, we’re recognised as one of the fastest growing startups in the cryptocurrency industry, facilitating up to 20,000 orders daily and this number is only expected to get bigger! We currently have multiple opportunities available in our Lithuania based Operations team (our largest team by headcount).

As a Customer Onboarding Specialist, you will be responsible for providing timely and accurate answers to our customer’s questions over various channels including email, chat and phone. You will be responsible for providing a fantastic customer experience that ensures that all Banxa customers feel valued and promotes repeat business. Ensuring all customers meet Banxa’s Know Your Customer (KYC) obligations and adhere to regulations. As the newest Customer Onboarding Specialist you will be responsible for analysing transactions made by our customers to ensure these meet our requirements.

 

What You’ll Do:

  • You will be responsible for analysing and verifying customer accounts for authenticity;
  • You will analyse and interpret identity document reports for customers who failed verification;
  • You will request additional documentation from customers where required;
  • You will escalate customer accounts and transactions to senior team members for additional review
  • You will have a keen eye for analysing payment information to determine if payments have been received and are authentic;
  • You will troubleshoot customer issues with completing account creation and making payments; and providing training and assistance to other new team members when needed.

 

You should apply if:

  • You thrive in an ever changing, fast moving environment. You have a positive attitude, high attention to detail and understand the importance of following a process.
  • You have at least 1 year of experience working in a business process outsourcing environment, preferably in finance, banking or payments;
  • You are experience with and competent in processing a high volume of cases (over 100 per day) quickly; preferable if you have experience analysing identity documents or payments
  • You have a fast internet connection (5mpbs broadband internet connection)
  • You must have an inquisitive mind and be resourceful to be able to conduct investigations

 

What will put you on top of our shortlist:

  • Experience working as part of a Customer Experience team within the financial services industry
  • Knowledge or interest in blockchain/digital assets/fin-tech industry
  • Whilst not necessary candidates who have experience in fast growing companies or fully remote roles will be preferred.

 

LITHUANIA

Benefits

  • Competitive salary € 1,600.00 – € 2,250.00 GROSS
  • Wellness voucher per quarter
  • Fortnightly mental health and wellness activity such as yoga or meditation
  • Annual volunteer day
  • Crypto purchase on your first week
  • Inspiring office in a slick co-working space (Talent Garden Vilnius) surrounded by like-minded startups and scale-ups
  • Breakfast & snacks available daily, with a once weekly lunch and monthly morning tea, did we mention, Hurracán coffee?!
  • Financial support to set up your home office
  • Crypto is a generational event and with Banxa you will be at the heart of this evolution
  • Working in a disruptive and hyper growth organisation & industry where the possibilities are endless
  • Flexible working, location & hours!
  • Autonomy, ability to make a change & progress your career

To apply for this job please click here