Customer Success Manager

Merkle Science
 Bangalore, India
  •  Consultant
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We are the catalysts enabling crypto companies — trailblazers and disruptors which are pushing the boundaries of innovation — to scale and mature so that a full range of individuals, entities, and services may transact with crypto safely.

About Merkle Science

Merkle Science envisions a world powered by crypto. We are creating the infrastructure necessary to ensure the safe and healthy growth of this market, now at a $2 Trillion market cap. We are trailblazers and disruptors who are pushing the boundaries of innovation — to scale and mature so that a full range of individuals and corporations can transact with crypto safely.

Backed by leading venture capital firms, we enable businesses to scale and mature so that a full range of individuals, entities, and services may transact with crypto safely. Our solutions provide next-generation crypto threat detection, risk management, and compliance for businesses, banks, and government agencies. We are a global company with offices in Singapore, London, Bangalore, and New York.

 

What You Will Do

  • Be the primary point of contact and build long-term relationships with customers.
  • Customer champion within Merkle Science who will work closely with the product team to advocate for key requirements of customers and identify new opportunities.
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Forecast and track key account metrics.
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests.
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
  • Monitor and analyze customer’s usage of our product.
  • Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
  • Liaise between the customer and internal teams.

 

What You Should Have

  • Fluent in English.
  • At least 4+ years of prior account management experience.
  • Previous compliance/finance/blockchain experience is a big plus.
  • Proven sales track record Exceptionally strong relationship and people management capabilities.
  • A creative problem solver, results driven and self-motivated.
  • Possesses a resilient personality and reacts well under pressure.
  • High emotional intelligence, well organized with the ability to prioritize workload and use time effectively.
  • Ability to handle changing requirements and unforeseen problems rapidly and positively.

 

Well Being, Compensation and Benefits

We care about your well-being. Along with excellent health insurance, we offer flexible time off, learning & development initiatives and hours that are designed to provide work/life balance. We regularly host team-building sessions and encourage discussions around mental health.

We reward talent and believe in acknowledging people for their contributions. We offer industry-leading compensation, along with generous equity. As a rapidly growing business, there are endless opportunities to grow your career with Merkle Science.