CBDC Customer Success ManagerExpired

nChain
 London, United Kingdom
  •  Full Time
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nChain believes the world should be able to trust in the data upon which it relies.

We expect you to

  • Improve the product buying process
  • Gather customer feedback on multiple milestones thought the customer journey (product demo, purchase, implementation, onboarding, adoption, support & renewal)
  • Partners with the Account Management team to develop overall account plan and strategy including customer goals, preferred outcomes and pain points
  • Help Product Manager in identifying unique features based on customer pain points
  • Advocate for customers by connecting the clients’ wishes to the product roadmap and to nChain’s larger product strategy
  • Educate customers how they are getting the most value from nChain products
  • Host product demonstrations, tutorials, and webinars
  • Maintain FAQ section of product pages
  • Enhance overall customer experience

 

We are looking for

  • 2+ years leading a service desk or customer service orientated support team
  • 5+ years working in a service desk or customer support team
  • Previous experience in SaaS/PaaS
  • A record of working in a B2B environment

 

Skills

  • Strong customer orientation
  • The ability to develop and maintain a strong understanding of the product capabilities
    and technologies
  • Proactive approach to customer issues
  • Advanced listening and verbal communication skills to understand customer’s needs, and ability to respond clearly and concisely both verbally and written
  • Enthusiast; strong work ethic with a positive mindset, and can-do attitude
  • Influencing and negotiation skills

 

Benefits

At nChain, two days will never be the same.
We are cultivating a strong social culture and are focused on provided benefits for our people.

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