Crypto Operations Senior Specialist, FraudExpired

Robinhood
 Remote
  •  Remote
  •  
  • Share on

We’re on a mission to democratize finance for all.

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in. Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we’ve built and have been recognized as:

  • Forbes Fintech 50 2021
  • Glassdoor Best Places to Work 2021
  • Inc. Best-Led Companies 2021
  • TIME 100 Most Influential Company 2021

 

We’re growing and looking for…

We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We’re seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We’re in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.

 

About the team:

The Crypto Operations team is passionate about delivering an excellent end-customer experience and mitigating firm risk while supporting cutting-edge crypto products. As a Crypto Operations Specialist on the Account Servicing desk, you’ll identify, analyze, and address operational fraud risks. You’ll also serve as the Crypto Ops team’s primary point of contact on fraud related customer inquiries, escalations, and trends.

 

What you’ll do day-to-day:

  • Working closely with our Fraud and Crypto Operations teams to address whiteglove issues, and be a subject matter expert on fraud as it specifically relates to crypto and Robinhood’s crypto products
  • Partnering with enterprise fraud operations to track, report on, and improve key anti-fraud metrics for the crypto business
  • Communicating with peer teams, frontline support agents, and customers to help troubleshoot account security-related issues
  • Serving as a crypto and fraud subject matter expert and advisor on customer escalations
  • Uncovering agent knowledge gaps and question patterns, and using that information to improve Robinhood’s trainings and knowledge bases
  • Monitoring fraud trends internally and externally, and provide both proactive and reactive insights to help shape our products and processes
  • Contributing to agent education, resources, and tooling improvement recommendations

 

About you:

  • Bachelor’s Degree from an accredited institution
  • 2+ years of proven fraud, risk or financial investigations intelligence experience
  • Deep familiarity with cryptocurrency products and blockchain technology
  • Have a passion to help educate and build understanding between cross functional partners.
  • Excellent written and verbal communication skills, both to customers and internal stakeholders
  • Ability to analyze data in order to prioritize projects and process improvements
  • Strong sense of ownership and instinct to problem-solve by understanding issues end to end
  • The ability to work weekend or off-cycle hours as needed
  • Strong communication skills, experience working with cross-functional teams building new products and processes
  • Experience analyzing and investigating complex crypto fraud issues
  • Passion for and bias towards delivering high quality standard

 

We are excited to share that Robinhood is a primarily remote company! Our mission to democratize finance for all starts with our people, and that means bringing in and supporting Robinhoodies who can best help drive our mission forward — no matter where they’re based in the country.

This job is following Robinhood’s Primarily Work from Anywhere model which means the Robinhoodie can work anywhere in the country of employment.

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants’ privacy rights. To review Robinhood’s Privacy Policy please visit rbnhd.co/applicant-privacy.

Robinhood’s benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).

This job post is no longer available. Click the button below to view available jobs.

Back to job board