Product Operations Manager (Crypto)Expired

Robinhood
 Menlo Park, CA, or New York, NY
  •  Remote
  •  
  • Share on

We’re on a mission to democratize finance for all.

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we’ve built and have been recognized as:

  • Forbes Fintech 50 2021
  • Glassdoor Best Places to Work 2021
  • Inc. Best-Led Companies 2021
  • TIME 100 Most Influential Company 2021

 

We’re growing and looking for…

We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We’re seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We’re in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.

 

About the team:

As a Product Operations Manager at Robinhood, you make it possible for Robinhood to launch new products while more than doubling users each year. You will lead cross-functional projects designed to improve Robinhood’s operational efficiency and readiness. The role will work on scaling operations for our existing Crypto products as well as scoping operational impact for new Crypto initiatives. This role will work with cross-functional partners including Product Management, Crypto Operations, Compliance, Legal, Engineering, Security, and Customer Experience to guarantee operational readiness. Product Operations Managers are passionate about delivering an excellent customer experience, achieving product objectives, and working with multiple partners.

 

What you’ll do day-to-day:

  • Planning, coordinating, and driving discipline around the processes for testing, launching and rollout of new Crypto products and features
  • Ensuring the Operations teams are ready with the resources, information and processes required to support new products (training, playbooks, documentation, resolution paths, FAQs, etc)
  • Developing, managing, and continuously improving processes for scale that help your product/eng team meet its goals more efficiently and effectively
  • Working with operations teams to collect, prioritize and communicate product-related challenges to be considered by product and engineering in future development
  • Surfacing customer or operations use-cases and edge-cases to validate requirements and proposed product solutions
  • Partnering with customer-facing and operations teams to help them make more tailored content for specific audiences
  • Serving as a central point of contact for inbound requests from other teams, responding (or appropriately routing them) to save engineering time

 

About you:

  • Bachelor’s degree or equivalent practical experience
  • 4+ years working experience in program or project management, product operations, consulting, regulatory compliance, or finance operations role that worked closely with product and engineering teams
  • Familiarity with cryptocurrency markets and blockchain technology
  • Excellent written and oral communication skills
  • Attention to details and cross-functional relationship management skills
  • Ability to work independently and coordinate across multiple functional groups
  • Resourcefulness and agility in fast-paced, entrepreneurial environments

 

Bonus points:

  • Ability to prioritize and complete multiple projects with deadlines
  • Python, SQL or GIT skills to drive data analysis
  • 3+ years working in a cryptocurrency or financial services company
  • Familiarity with cryptocurrency operations, custody security, and cryptocurrency regulations
  • Experience managing projects collaborating with technical and non-technical teams

 

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants’ privacy rights. To review Robinhood’s Privacy Policy please visit rbnhd.co/applicant-privacy.

Robinhood’s benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).

This job post is no longer available. Click the button below to view available jobs.

Back to job board