Service Delivery ManagerExpired

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Facilitating businesses building applications and contributing data onto a public, permission-less, and scalable blockchain.

In this role the candidate will join a committed international team and have a unique opportunity to shape the exciting new frontiers of transaction processing on the BSV blockchain and the development of a pioneering blockchain-as-a-service ecosystem.


Role and Responsibilities

  • Interacting with the customer and business team, understanding the SLAs and coordinating the first level support to support and maintain our business services/products and the infrastructures
  • Enabling value for customers through services.
  • Leading client engagement and having the responsibility to ensure that the client receives services to their agreed deliverable’s and to the required standard of quality, within specified SLA’s.
  • Being in charge of overseeing incidents and requests by making sure the quality of service delivered is as high as possible with high performance and accurate reporting.
  • Implementing global service delivery processes making sure systems and methodologies are up to date.
  • Completing monthly, quarterly and annual service review.
  • Being involved for conducting assessments to ensure software components are up-to-date and liaising with technical staff to maintain utility upgrades.
  • Being responsible for the operation, maintenance, and repair of information technology systems.
  • Maintaining proper records of technical and procedural operations.


Qualifications and Education Requirements

  • You have 3+ years of experience as an IT Service Delivery manager role in international IT companies
  • This role is permanent fully remote work
  • You bring solid IT knowledge with hands-on attitude related to Incident, Change, Problem and IT operations focusing on customer support
  • You know how to manage a budget and you have a great ability to prioritize
  • You have excellent English communication skills both written and oral
  • You are proactive, self-motivated, can work under pressure in a fast paced and highly technical environment
  • You are willing to render rotating shifts of 24*7 support model
  • ITIL certification a must
  • Blockchain experience a plus

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