Technical WriterExpired

TAAL
 Zug, Zug
  •  Consultant
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YOUR ENTERPRISE BLOCKCHAIN TRANSACTION PROCESSOR

Facilitating businesses building applications and contributing data onto a public, permission-less, and scalable blockchain.

TAAL (www.taal.com) is a global team of industry leading experts focused on creating the future of
blockchain mining. We are on a mission to be the world’s largest, vertically integrated blockchain
service provider. We take complex business operations and deliver turn-key solutions to enterprise
clients, streamlining their entry into the industry.

In the European time zone we are looking for a talented Technical Writer with Business Analyst
skills to help create and build out a modern documentation and user assistance Infrastructure/
services.

In this role the candidate will be involved in a broad range of tasks, be part of a committed
international team and have a unique opportunity to and learn about crypto mining and transaction
processing on the BSV blockchain.

You will be a core part of the product management team working closely with engineering, product
marketing, and customer enablement to create resources that don’t just document what the
product does, but accelerates a user from novice to power user.

 

Role and Responsibilities

  • Work with product managers, and engineers to produce and maintain world-class
    documentation, including User Guides, Integration Guides, API Developer Guides, In
    platform documentation (tooltips, welcome instructions, etc.).
  • Write for a variety of audiences, from non-technical end users to programmers, system
    administrators, and integrators.
  • Gather and analyze technical and product information from various sources to document
    new or changing product functionality
  • Learn complex concepts, and communicate the information in a way that is engaging and
    understood by users.
  • Integrate use case and functional data into user documentation and examples.
  • Build reports and quantitative analysis of market competition, and sectors in order to derive
    suggestions and plans on target markets for product lines.
  • Work with product managers/owners in analyzing business use cases and deriving user
    stories for product development teams.

 

Qualifications and Requirements

  • Strong writing, production, and technical editing skills.
  • Very strong analytical skills and ability to operate in a fast-paced environment with evolving
    project requirements and priorities.
  • BA/BS in Technical Communication or related discipline, or at least five years of experience
    in writing complex documentation for software services and products.
  • Excellent communication and teamwork skills, including willingness and ability to consult
    with subject matter experts from engineering, support, and product management.
  • Portfolio of work and/or writing samples.
  • Strong experience owning an end-to-end documentation creation process. A familiarity with
    API and SDK documentation.
  • A positive attitude, willing to jump in and tackle new challenges.
  • Experience working with the following tools preferred: Confluence/JIRA, Git & Github, HTML,
    CSS, Jinja, JavaScript, Python, Intercom, Mixpanel
  • MS Office Suite, Excel, Scenario Analysis, Python, R or other data analysis language,
    programming experience a plus.
  • Excellent communication skills in English, including preparing presentations, presenting to
    peers and being able to sell new ideas and solutions.
  • Blockchain experience a plus.

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